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Support Centre

Help solving problems using the web site

If you continually get errors or have problems selecting items when using this web site please review the section below for help

Symptoms Applies to... Solution
List of Stations does not update when changing the Country. Internet Explorer
Ensemble Forecast Viewer
Single Site Daily Forecast Table
Weather Derivative Pricer
Weather Index Cone
Index Value Calculator
Rolling 90
Historical Data Viewer
Historical Data Correlation
Add www.speedwellweather.com as a trusted site.
Click 'Tools' then 'Internet Options' then select the 'Security Tab'.
Ensure the security level for trusted sites is set to medium or lower. This may require the assistance of your administrator.
'Export to Excel' failed with error 'This web query returned no data.' Internet Explorer
Any Grid
Log in with the 'Remember Me' option checked.
Pop up blocker continually gives message Internet Explorer and Firefox Internet Explorer
Add www.speedwellweather.com as a trusted site.
Click 'Tools' then 'Internet Options' then select the 'Security Tab'.
Ensure the security level for trusted sites is set to medium or lower. This may require the assistance of your administrator.
Firefox
Add www.SpeedwellWeather.com as an exception to 'Block popup windows'.
Click 'Tools' then 'Options' then select the 'Content' tab.

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